Privacy Policy

Effective 2026-11-05. This policy covers the HomeAxis app, the web app, the client portal pages and the website.

HomeAxis (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our mobile app and related services. By using HomeAxis, you agree to the practices described in this Privacy Policy.

1. Information We Collect

• Your account: name, email, mobile number, brokerage, licence number and states, and a text signature you write.
• Your transactions: the client's name and contact details, co-broker, lender and attorney details, the property address, dates, prices, tasks, notes and messages you enter. Clients and other parties are your contacts; you are responsible for having the right to enter their details.
• Contract photos and PDFs you choose to read with Snap your contract. They are sent to our AI provider to read, kept only while being read, and deleted from our servers right after; we keep what was found, never the file.
• Device and usage: a random install identifier the app makes up on first run (not a hardware id), stored only as a one-way hash and used to prevent abuse of free transactions; crash reports from the app; which screens and features are used, as daily counts. On the website and web app, usage tracking runs only after you accept the cookie notice.
• Payments: handled by Stripe. We never see or store your card number; we keep your Stripe customer id and what you bought.
• Client portal: when you turn it on, your client enters a PIN to open their page. We keep a hash of the PIN, when the page was opened, the messages between you and the client, and files either of you share there.

2. How We Use Your Information

• Service Provision: To provide, operate, and maintain the App, process your requests, manage subscriptions, and enable app features.
• Improvement and Personalization: To improve the App’s functionality, user experience, and analytics, and to develop new features.
• Communication: To send you information about your account, billing, customer service communications, and updates on App policies.
• Marketing: With your consent, we may use your information to send promotional materials or updates about our services. You can opt-out of marketing communications at any time.
• AI features: contract photos and PDFs, and the task and transaction details you choose, are sent to Anthropic, our AI provider, to read a contract or draft a message. Our provider does not use your data to train its models. Every draft is shown to you first; HomeAxis never sends a message on your behalf.
• Abuse prevention: the hashed install id, the network address of a sign-in and hashes of emails and phone numbers are used to spot repeat sign-ups for free transactions. They are never used for advertising.

3. How We Share Your Information

• Service Providers: Google Firebase (database, sign-in, files, crash reports, push notifications), Anthropic (AI reading and drafting), Stripe (payments and partner payouts), Resend (email), Google Places (address search), and Apple and Google (app stores and sign-in). Each processes data only to provide its service to HomeAxis.
• Business Transfers: If we undergo a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• Legal Obligations: We may disclose your information as required by law or to respond to legal requests, comply with court orders, or protect our rights and the safety of others.
• With Your Consent: We may share your personal information for other purposes if we have your consent.
• Signature Partner communities: if you join a partner's community and agree to share your contact details, the partner sees your name, email and phone. The partner never sees your transactions, clients or notes.
• Co-broker share links carry the property address and key dates only, never your client's details or your notes.

4. Your Privacy Rights

For California Residents (CCPA)

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected, used, or disclosed in the past 12 months.
• Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions.
• Right to Opt-Out: We do not sell personal information. However, if this changes, you have the right to opt-out of the sale of your personal information.
• Exercising Your Rights: To exercise these rights, contact us at support@homeaxis.ai. We will verify your request by confirming information associated with your account.
• Delete your account from the app (You, Delete account) or at homeaxis.ai/delete-account. Deletion removes your account, transactions, clients, messages and files within 30 days; billing records are kept as the law requires.

For EU/EEA Residents (GDPR)

• Right to Access: You have the right to request access to your personal data that we process.
• Right to Rectify: You have the right to request correction of inaccurate personal data.
• Right to Erase: You have the right to request the deletion of your personal data, subject to applicable legal limitations.
• Right to Restrict Processing: You have the right to request a restriction on the processing of your data.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data for marketing purposes.
• Exercising Your Rights: To exercise these rights, contact us at support@homeaxis.ai. We will verify your request and respond within 30 days.
• Delete your account from the app (You, Delete account) or at homeaxis.ai/delete-account. Deletion removes your account, transactions, clients, messages and files within 30 days; billing records are kept as the law requires.

5. International Data Transfers

• HomeAxis is based in the United States, and by using the App, you consent to the transfer of your information to the U.S. If you are an EU/EEA resident, we will take appropriate safeguards to ensure data is protected in compliance with GDPR.

6. Data Security

• We use administrative, technical, and physical security measures to protect your information. While we strive to protect your personal information, no method of transmission or storage is 100% secure. Therefore, we cannot guarantee its absolute security.

7. Data Retention

• We retain personal information as long as necessary to fulfill the purposes for which it was collected, or as required by law. If you request deletion, we will delete your data in accordance with our legal obligations.
• Contract files are deleted as soon as they are read. Crash reports are kept 90 days. Usage counts are kept 13 months. Client portal pages are turned off when you archive the transaction or delete your account.

8. Children’s Privacy

• Our App is not intended for children under 18, and we do not knowingly collect personal information from anyone under 18. If we become aware that we have inadvertently collected such information, we will promptly delete it.

8A. Texts and Emails

• HomeAxis never sends a text message to your clients, co-brokers or anyone else. Every message HomeAxis drafts opens in your own phone's messaging or email app, and only you send it, from your own number or address. You are responsible for having consent to contact the people you message.
• HomeAxis itself emails you about your account, sign-in links, billing, a weekly summary and product news; every marketing email has an unsubscribe link. Questions: support@homeaxis.ai.

9. Third-Party Links

• The App may contain links to third-party websites. This Privacy Policy does not apply to these websites, and we are not responsible for their content or practices. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to this Privacy Policy

• We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page, and we encourage you to review it periodically.

11. Contact Us

• If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:
  Email: support@homeaxis.ai
  Address: PO Box 31, Cumberland, RI 02864